Shipping policy

Shipping & Handling Policy for ENTRNA SILVER LTD

🚚 Shipping Updates

  • We offer free worldwide shipping on orders over $99.

For U.S. Customers:

  • Orders are processed and packed within 5 business days.
  • You will receive an email with tracking details once your order ships.
  • Delivery usually takes between 7-15 business days, depending on your destination.

For International Customers:

  • Orders are processed and packed within 5 business days.
  • An email with tracking information will be sent once your order is shipped.
  • Delivery times generally range from 7-28 business days depending on your country.

Shipping Rates & Estimated Delivery Times

Order Value Shipping Fee Estimated Delivery Time
Under $50 $7.99 7-28 business days
$50 - $99 $5.99 7-28 business days
Over $99 Free 7-28 business days

Note:

  • Shipping costs for remote or less accessible regions will be calculated based on logistics and displayed at checkout.

Customs, Duties, and Taxes

  • We cover all customs duties and fees for orders shipped to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
  • For other countries, duties, taxes, and import fees are the responsibility of the customer, paid to local customs authorities.
  • Orders are shipped DDU (duties unpaid), and the customer is responsible for all applicable import taxes.
  • We are not liable for packages that are undelivered due to refusal to pay customs duties or taxes.

Delivery & Address Responsibility:

  • We cannot issue refunds or replacements for orders confirmed as delivered.
  • Customers must verify that their shipping address is accurate and complete before placing an order.
  • Orders with incorrect or incomplete addresses cannot be refunded unless returned to us.
  • If the package is returned due to an incorrect address, reshipping will incur an additional fee.
  • Contact us immediately at OmanTrice5866@outlook.com with your order number and correct details before shipping if needed.
  • In rare cases, you may be asked to pick up your package from the local post office.
  • We cannot refund or replace packages refused or not collected.
  • Shipped packages from abroad will not be returned to us if refused.

Returns:

  • If you no longer need the items, please contact our customer service at OmanTrice5866@outlook.com to submit a return request.

Contact Information:

  • Trade name: ENTRNA SILVER LTD
  • Phone number: +44 20 4804 0364
  • Email: OmanTrice5866@outlook.com
  • Physical address: Newton House, Prospect Hill, London E17 3ER, United Kingdom